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Thread: Avid Xpress fatal error message at startup

  1. #1
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    Default Avid Xpress fatal error message at startup

    So I've just reinstalled Avid Xpress Pro (I had a serious harddrive crash ) but when I started it up I got this message:

    An ACCESS_VIOLATION exeption occurred. For more information see the error log (etc.)

    So I checked the errorlog and it said:

    EVENTLOG

    20060716020350 Startup Wood_R4090 (Xpress Pro HD 5.1.6)
    20060716020433 Startup Wood_R4090 (Xpress Pro HD 5.1.6)
    20060716020523 Startup Wood_R4090 (Xpress Pro HD 5.1.6)
    20060716020548 Startup Wood_R4090 (Xpress Pro HD 5.1.6)
    20060716020555 Exception ACCESS_VIOLATION
    20060716020555 Report Exception report written to C:\Documents and Settings\Michael Trenton\My documents\Avid FatalErrorReports\Exception_2006.07.16_02.05.54
    20060716020555 Dump Dump report written to
    20060716020708 Exception ACCESS_VIOLATION
    20060716020708 Report Exception report written to C:\Documents and Settings\Michael Trenton\My documents\Avid FatalErrorReports\Exception_2006.07.16_02.07.07
    20060716020708 Dump Dump report written to
    20060716020726 Ready Application ready for user
    20060716021419 Exiting Application about to exit normally
    20060716021419 Shutdown Application is terminating normally



    I'm also having trouble capturing my material, assumingly because of this.
    It was fine for a while then it stopped capturing, showed the ACCESS_VIOLATION error message and just restarted my computer automatically. Now it crashes every time I capture!

    So what does this mean? What is wrong? Please help anyone.

  2. #2
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    Default

    You say you've just reinstalled Avid. I assume this is on a brand new drive with a clean install of windows give the "serious hard drive crash"?

  3. #3
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    Default

    Quote Originally Posted by Marc Peters
    You say you've just reinstalled Avid. I assume this is on a brand new drive with a clean install of windows give the "serious hard drive crash"?
    Actually it was not the harddrive that crashed, but some important Windows files that got corrupted rendering me with the only option of formatting my drive and install Windows all over again. So it's a clean install allright which makes it even more of a mystery to me why things aren't working.

  4. #4
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    Things have gone from bad to worse...

    I tried to capture again, but after a while the screen just turned blue and was filled with a Windows error message something along the lines of:

    A problem is discovered and Windows is shut down to avoid damage to the computer. etc. etc.

    The bottom of the page showed this technical information:

    *** STOP: 0X0000007E (0X80000003, 0XBA986EC8, 0XBAEAEC04, 0XBAEAE900)

    *** ALCXWDM.SYS - Adress BA986EC8 base at BA981000, Datestamp 419b3079


    Starts dumping physical memory.

    Dumping physical memory to disc:






    Does anyone know what this means? I'm in real trouble here...

  5. #5
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    It might be worth running some system checks on the harddrive as there may be faults / bad sectors.

  6. #6
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    Quote Originally Posted by Marc Peters
    It might be worth running some system checks on the harddrive as there may be faults / bad sectors.
    I'll do that, thanks for the tip.

  7. #7
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    Default

    I decided to try one last time before I doing a full system check.
    So I've tried capturing again. One small clip (6min) got in ok, but when I tried capturing a longer one my computer crashed again and the blue screen showd with this new error message:

    DRIVER_IRQL_NOT_LESS_OR_EQUAL

    Technical information:

    *** STOP: 0X000000D1 (0X00009F12, 0X000000FF, 0X00000000, 0X00009F12)


    Does anyone know what this means? Is it still referring to the sound card driver or what?

  8. #8
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    To be honest, the longer you leave running diagnostics on the drive, the greater the risk of complete failure. I strongly suggest you check for bad sectors on the disk and eliminate this before progressing.

  9. #9
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    Quote Originally Posted by Marc Peters
    To be honest, the longer you leave running diagnostics on the drive, the greater the risk of complete failure. I strongly suggest you check for bad sectors on the disk and eliminate this before progressing.
    Ok, I'll start doing so now

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