I have recently bought this machine and, so far, am satisfied with it's music and photo sections - very pleasing to the eye and ear! However, when it comes to putting films I have recorded with ny Sony Tr22E on to the machine then the resulting AVI files are not suitable. They have to be of another type(MPEG4.AVI). Software has been downloaded from the machine to my computer, DivX downloaded and installed but, when I follow the instructions and start to convert a message comes up telling me that ' Video compression error - the source image format is not acceptable (errorcode -2)' - this from VirtualDub.
You can imagine my frustration having downloaded the required programs (both from the machine's hard disk and the internet).
I have tried to contact ARCHOS but they have a site where it's impossible to get past the first two pages - your'e returned to the initial page every time - no matter which button you click! My emails to their webmaster have gone unheeded.
I'd be grateful for any help from anyone with this machine - or anyone who knows what is going on. Thanks in advance.