I recently bought a Canon Legria HF G25 Camcorder.The free software supplied with the camcorder is Video Browser ver. 2.6 by Pixela. When I try to transfer my videos to the pc the software loads for a few moments,automatically,as it is supposed to,then freezes! A notice appears on my desktop that reads:
"Video Browser.exe has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I have no option then but to close the program via the 'button' (close program) displayed below the message! Uninstalling and reinstalling Video Browser,as suggested in the manual supplied by Pixela does not help. The same problem occurs if I try to launch Video Browser via the desktop icon or 'Start'! I have looked through the support pages on the Pixela website and as far as I can make out my OS is compatible with the software ie Windows Vista Service Pack 2. I emailed Canon who informed me that the software is made by Pixela and they do not have the details. Pixela do no supply an email and the phone number they provide is in Europe,and I do not wish to phone a number outside the UK.
I was wondering if I might be able to use some other Video edit software to transfer my videos to my pc? I understand that Sony Vega (they seem to have dropped the Vega bit now) is considered to be good and not too expensive. I tried to download the free trial version of the latest version (13) from the Sony website,but apparently it is not compatible with Windows Vista. Also,when I looked at the manual,which I downloaded,it said it was unable to import video files from Camcorders using a usb connection. Although,it can import from Dvd camcorders if the usb drivers supplied are uninstalled. I also gather now,from the Sony website,that their software is unable to capture video from a camcoder via a usb. Is this true? If so,is there any software available that I can use to transfer (and edit) video files from my Camcorder. (It does not have a socket for a firewire,only a usb) I bought my last camcorder,a Sony digital 8,fifteen years ago. All you had to was plug it in! I seem to have bitten off more than I can chew here and would be grateful if anyone here could please offer some advice or help.