Since starting my business in 2010 an ongoing problem is clients being rather nit-picky with the final product. This only applies to brides and wedding videography. The problem is never with any of the technical aspects of the product, but only ever with arbitrary things. One couple will berate me for having filmed too much of the music during the service ("people we don'[t care about!!!"), while another will wonder why I had the audacity to edit out one of the four songs during the service. Where's the shot of me handing the flowers to my grandmother? We want more of the footage from the groom's house in the morning. Where is the shot of our faces when the best man said that funny thing?
They have seen my work. They know I don't chuck everything and the kitchen sink onto the DVD but instead edit a cinematic, polished product that captures the essence of the day. I have tried my best to manage expectations, and am very explicit in the terms and conditions - demanding they let me know of any particular shots they want me to capture, letting them know the final product will be between 45 and 90 minutes (though it's often much longer), and that my edit is final, that because of the live nature of event videography they cannot expect everything to be filmed, and that I will not include 10 full uncut minutes of semi-literate groomsmen swearing and farting in their boxer shorts as they get ready, but will instead incorporate that into a cinematic edit.
It's infuriating, and beginning to get me down. I have thought about offering a rough draft, but the extra time needed for this (double all the burning and rendering) isn't feasible.
Note, this is not all brides, only around 35% of them. Most are thrilled with the final product.