Hello, I just bought the Dazzle DV Clip card and it came with Pinnacle Studio 8. When I hook up my camcorder a box pops up on my screen asking what I want Windows to do and then lists the software that can help me. It shows "Pinnacal Studio using <need provider>" Not sure what that means so i click on it anyway. It then starts and I click on the capture tab. And click Start Capture button. The camcorder comes on and starts playing and the camcorder on the monitor starts its clock. But nothing shows in the preview screen or anything. I then click Stop Capture but since it didn't download anything there is nothing else I can do. What am I doing wrong?
I thought it was the <need provider> thing so next time I clicked on "ArcSoft using ShowBiz". In that program when I try to capture my camcorder will start playing and the clock on screen plays (no playback in preview either) for 3 seconds and then everything stops and I get an error message saying "unknown file format". But there is nothing I see that I can change.
Really hoping someone can help me out on this, I have no clue what I need to do! Win XP was just installed at the sametime the card was added if that helps. I tried uninstalling in device manager and re-installing but nothing changes.