I filmed a wedding a few months back for a reasonable price considering what the client was getting. My day started at 10am (went round to her home before the church to get lots of footage of her at her home, completely gratis) and stayed until midnight. The problem is this: it says in the contract she signed that I would stay until 2.30am, the end of the night. My bad. (I now have this as an optional extra for an extortionate price). The reason I went home early was because the evening do was particularly rowdy and aggressive and, having filmed so many back-to-back weddings, I was simply too tired to deal with it. Also, the journey home was 2 hours. This was a complete error on my part and I should never have left, so I don't absolve myself. I have since been corresponding with the bride who is furious I never captured "her divorced parents dancing" and "Tom singing The Killers" etc, etc, etc.
Now, the total cost was $800 - she has only paid half. She is asking for the completed DVDs and I am guessing (with her long list of things I didn't film) she won't be expecting to pay the remainder. Is this reasonable on her part?
This has been a huge lesson learned.