Just purchased my high end laptop so I can get serious about video production. As part of that, I am trying to buy the TM900 Panasonic camera. In my search for said camera online I came across 3 versions of the camera. Feeling confused I went to Panasonic support and asked what the difference was between them, and got this reply...
The list cameras are not the same products, the HDC-HS900 records to a HDD and the HDC-SD900 records to an SD CARD only. the listed HDC-TM900 was not released in Australia.
Oh bugger! So then I ask...
Although the storage mediums are different, are they essentially the same camera with exact same functions and specifications?
The TD900 is available to purchase online to Australia and states a Panasonic warranty for Australia is included. I assume these are 'grey imports'. Maybe you could confirm for me that this warranty offer is valid?
Essentially, I wanted the TM model, but kept running into these other model numbers, hence I got confused. I would be happy to buy one of the other two models if it was essentially the same camera but with different recording mediums.
To which they reply...
Can you please supply a contact number that is able to be used during business hours? We will need to speak to your direct in regards your email.
Which I did, to be called by the Panasonic rep who in no uncertain terms told me (obviously off the record), that grey imports would have invalid warranties despite the statement from the online companies that they would have Australian warranty. He was also pretty stroppy and almost angry when I asked further questions about the other 2 cameras, because I wanted to know the difference between them. It seems the TM900 is the kick-ass cam, they were unavailable in Australia and I was vilified for daring to purchase a grey import. He would not answer my technical questions because I assume he didn't want to tell me that the other cams didn't come close to the TM900!
Anyone know the truth here?
Are Panasonic stroppy because they are losing sales to grey imports? Or is what they say about warranty the truth - somehow I doubt it.