I am new to the forum and seeking some advice if possible.
My wife an I got married a few weeks ago. We (well she) planned everything down to a T and all went well other than with the videographer. We had good contact with everybody from the toastmaster to the photographer but the videographer was somewhat different. 2 weeks before the wedding we were unable to get hold of him at all. Emails ignored, phone calls not answered to the point of on the day we were not even sure he was going to turn up.
He was recommended by the photogragher who surprised that we had not had contact as he wasn't normally like this. The videographer thankfully did arrive at 12:15 (we got married at 13:30) however, this was not the videographer that we had booked. The photographer didnt know who this guy was. He did introduce himself as from the company but as you can imagine on the day, with everything else that was going on, it was the last thing on my mind.
We had complaints from a number of our guests as to him being very intrusive (shoving the camera in peoples faces etc etc) and he groaned at my wife when she asked if he could give her a few minutes so she was (relatively) decent for the camera. Standing around on his mobile alot and not seeming to do very much.
The issue we now has is that nearly 2 weeks later, having already received our photographs from the photographer we have not heard anything from the videographer. We have called a number of times, emailed the details of the music we wanted to go with the video but not heard a thing.
I appreciate that editing etc etc can take time but am I being unreasonable to expect to have heard from him and not being happy with the fact it wasnt the guy we booked. What would be our options going further in regards to getting something done?
Sorry if this was a little long winded....
Thanks for listening,