Just had an email from a client whose wedding DVD was completed 9 months ago - says she watched a friend's DVD last night produced by a rival company and they had included more footage than I had. She is demanding ALL of the footage of the day.
How do you keep people sweet without being walked on?
In my contract it explicitly states that the client must inform me within seven days of any creative or techical problems with the DVD...
I am finding this quite a common request. I produce a beautiful wedding DVD (as most people on this forum do, I'd imagine) - and we choose the best footage in the interest of producing a beautiful wedding DVD.
There is no "more" footage. There is only the "best" footage. And that's in the DVD.