Five weeks after delivering a wedding DVD, a customer emailed yesterday to say there is a fuzzy line across the picture. This has confused me a bit. I check and double check DVDs for customers on two different makes of DVD Player. Occasionally DVDs will not be compatible with certain DVD players, but I've never heard of a fuzzy line before.
I read a comment on Facebook that the customer was really happy with the wedding DVD - question is, if there is a fuzzy line on the picture, why wait five weeks to tell your videographer. Could it be scratched? They claim they've tried it on 3 different DVD players and fuzzy line there each time.
If replied asking the couple to bring the DVD to me and we can try it in my machines. I can also have a close look at the disc to see if it's been damaged.
Any advice, suggestions as to what is causing the fuzzy line and how I should deal with the situation?