I have just started my event videography business fairly recently and this is the first time I have run into this problem, and would appreciate some advice.
(My payment structure was 10% deposit followed by the full amount on receipt of DVD. I have since amended my contract to 50% before and 50% after...)
I filmed a wedding four months ago and have the DVDs sitting waiting for the bride and groom to collect. I managed to get the groom on the phone once (a few weeks after the wedding). I had a creative question about the editing of the wedding service. He said the bride would get back to me. Not a word. I have emailed three times since then - without a response. Have tried calling once more and got voicemail. Left a text and heard not another word back.
What's my next step, and what has everybody else done in this situation?