So I have had my handy cam for a bit and its been a dream. When transferring my files, I just plug it in, click on usb connect and voila they would show up on my desk top. Well of course that doesn't last because tonight I do my usual routine and my cam begins to show the word "preparing" my computer doesnt read the cam and I have left it like that for 20 minutes and wow its still preparing. Whats the deal? Is my usb cable bad? I actually paid 20 bucks to an "expert" who had no idea what to do. Can anyone give me some guidance here?