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Thread: Pinnacle Studio Ultimate 14 ERROR Please help!

  1. #1

    Default Pinnacle Studio Ultimate 14 ERROR Please help!

    "Pinnacle Studio Ultimate 14 ERROR Please help!"

    All of sudden the application will experience what Win 7 calls a "APPCRASH". It happed right as I switch to the "Make Movie" tab.

    The application starts fine and the Import, and Edit tabs work just fine also. It's like Editing of the movie is just fine, but go to "make movie" the app just fails.

    The error reads as followed

    "Studio has stopped responding"
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Studio.exe
    Application Version: 14.0.0.7255
    Application Timestamp: 4a8f2891
    Fault Module Name: RMTOOLSu.dll
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 4a8f224f
    Exception Code: c0000005
    Exception Offset: 0000629c
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    ____
    Can anyone help me? I really don't want to call Pinnacle. I tried it already and the tech dude or (dudette) don't speak my language.


  2. #2

    Default

    Have you checked the Pinnacle forums for anyone with a similar problem. I don't understand the error message. If you don't like speaking to Pinnacle help on the phone you could email them the error message to interpret.

    Sorry I can't be any more helpful.

  3. #3

    Default

    I have the sam problem. Have you solved it?

  4. #4

    Default

    Just a thought you may have already tried this. Try reinstalling the programme I had similar problem with V12. This seamed to cure it. Hope this helps.

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