In my school we have a small (7 machine) Media Studies Suite. Pinnacle Studio 12 has been ... difficult to work with, however we soldier on. This week a new problem.
Capture avi from DV via firewire. This has been done before using exact same equipment. The capture creates scene thumbnails as it goes, and they look fine. BUT when the capture is complete, the window refreshes, and all the thumbnails change to black with a blue question mark in them. The preview window is black with an exclamation mark. The scenes are there and they will play, but not show anything in the preview window. They can be dragged to the timeline, but they're still blank. The whole avi file can be played successfully. The students need to edit the captured movie, but clearly they'll struggle without being able to see the scenes!
Things I've tried to fix the problem:
Capture to different drive; update Studio 12.0 to 12.1; update ATI Radeon Xpress 1250 driver to latest.
The odd thing is, loading the same avi on a different computer (not in the suite) which has same mobo etc, and the scene thumbnails are there fine.
Any clues anyone?