I bought Adobe Production Premium the other day direct from Adobe. At least I thought I did. The lady took my money and told me she would send an email to confirm and it would turn up within 3-5 business days.
No email came so I chased the order. Another lady checked it and told me all was good, the order had been completed and all I need to do was wait for it to drop through the door.
Today I got a call from my credit card company who wanted to confirm some spending on the account. All were ok but she didn't read out the debit for the Adobe software. She told me that they had tried to take the money on the date I ordered but they had not completed the transaction, so Adobe have not taken any money.
I have now received an email from Adobe confirming my order has been processed. I bet it does not show up.