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Thread: error+restart while loading Premiere Pro

  1. #1

    Question error+restart while loading Premiere Pro

    Hello everybody!

    My problem is the following:

    Since few days I cannot open Premiere Pro. Everytime is loading, the screen goes blue and I got the massage that Windows has encountered an error. After that Windows restarts itself.
    I tried several times, same story.
    I uninstalled and installed it again: same story.

    I have a Siemens Amilo 3 years old, with which I have been editing since then.

    I have no idea which is the problem. What I have for sure is a pile of wedding videos waiting to be edited

    Do you have any suggestion?

    Thanks a lot!

  2. #2
    Join Date
    Aug 2005
    Western Europe


    What version of Premiere are you using?

    What is the spec of your computer?

    Do you have the latest updates installed on your computer including video and audio codecs?

    Are you running any other software on your computer that might be affecting the performance of Premiere?

  3. #3



    Thank you for your reply

    I use Premiere Pro 2. My laptop is a Siemens Amilo Pi 1536. Here some info:

    PROCESSOR Intel Core Duo T2300 (1.66GHz)
    RAM 1GB DDR2
    GRAPHICS ATI Radeon X400 (128MB)

    About updates, i dont really know, but I think I am ok with that because actually Premiere has opened up the first time I tried, then I closed it and unplugged the laptop (or something like this, I don't remember) and opened it up again, and then Windows started crashing all the times. Since then I couldn't open it anymore.

    So it DID worked once but after 5 minutes it DIDNT work anymore :(

    I am wondering what went wrong during those 5 min...

    Ah, I remember something.
    While installing Premiere again, a window popped up, telling me something about teh System Restore (which was off) and about windows media player (the one I have on isn't the original one, and it isn't teh latest version). I don't know if all this might affect Premiere.

    Thanks again for your time

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