More information required I think.
What method of video capture is he using (firewire, USB, Analogue)?
What software is he using?
What settings have been applied thus far within that software?
What is the specification of the PC involved?
COMPAQ something or other with 500Gb Boot Disk, 1Tb external Firewire Disk, 4Gb Memory and a super duper sound card, 19" TFT Monitor etc etc etc
Sony TRV33e : Sony TRV310e : Canon XM2
Sony Vegas Studio editions to v11
Remember, there is always more to learn than there is to teach.