I am trying to import video from my Canon MV800 onto my laptop. I have been trying Windows Movie Maker, but every time I click on 'Import from digital video camera' I get the error message: Import Video could not find a compatible digital video device.' The same problem occurs in Ulead VideoStudio 11. I have tried switching my camera off and on again, as the Help menu states, but to no effect. I also read on the internet somewhere that a Firewall can restrict connection, but I have turned it off.
I am using a Belkin Firewire cable connected to my Windows Vista Home Premium laptop via a Firewire Express Card. The Firewire cable has always worked in the past, when I used to import video from the same camcorder but to an Apple laptop with an integral Firewire port. The Express Card is new, I have never used it before, but when I first inserted it the laptop acknowledged it was there (with that telltale beep noise!) and installed the relevant software automatically, so I assume there is no problem there.
I really have no idea what to try now.
Any help would be greatly appreciated, I'm trying to do my brother's wedding footage but I can't even get past this simple step!
Thank you in advance.