I purchased a Canon HV20 HDV camcorder a short time ago, and in all areas it performs great, except for one VERY frustrating part; I cannot seem to connect to my PC/video editing software using the Firewire connection.
When I connect the camera to my PC and turn it on, I get the familiar Window XP "bong" connection alert, and also the disconnection alert when I turn off the camcorder, so I am assume there is *some* kind of connection/recognition there. However all the software I have tried so far isn't interested in talking to the camera.
Software I've tried:
Windows Movie make (when trying to capture I get the message "A video capture device was not detected")
Adobe Premier Elements 3 (error, "Can't activate recorder, try resetting camera)
Adobe Premier CS3 (error, "Can't activate recorder, try resetting camera)
The camcorder LCD display is showing the DV connection as active the moment I switch on the connection.
I've sent a message to Canon tech support, but I won't hold my breath waiting for the reply!
'AV/C Tape Device' appears in "Sound, Video & Game Controllers" in device manager.
The first time I plugged in the camera, the Windows "new device" balloon appeared, and displayed the following:
FOUND NEW HARDWARE
AV/C TAPE DEVICE
After a few seconds:
YOUR NEW HARDWARE IS INSTALLED AND READY TO USE.
I would really appreciate some pointers as to what to do to try to diagnose the problem.
Intel Quad core 2.66Ghz
2 Gig RAM
Soundblaster X-Fi soundcard
Intel D975XBX2 motherboard
Nvidia GeForce 8600GTS video card
Windowx XP Pro (SP2)