Well the guy was when he eventually turned up. But the girl on the phone wasn't up to much.
Got a blowout on the motorway late this afternoon (left work early too!). I was under the impression that it's considered 'not safe' to change a wheel yourself on the side of the motorway so called the AA.
"Will be with you in 50 minutes and will text you ten minutes before."
An hour later (now dark) I phoned back.
"We're very busy sir and you've been put back" (this even though I was aready toild I'm a priority call) "and they will be with you in another half an hour and will text ten minutes before they get there"
An hour and a half later the guy turned up - sorted out the wheel and I limped home on a 50mph wheel.
Now I'm not complaining about the long wait. No doubt a single mum wiht a baby was strnded somewhere and I'm fine with them being treated first. What I object to is that I still have not had a text and they could have called me (both times) to explain that I was pushed back.
I should have just done the thing myself.
tired, cold and hungry. I'm off for some dinner. :(