Avid Xpress Pro HD Runtime Error!

**smark67** · 03-23-2006, 02:50 PM

I bought new (sealed with dongle) Xpress Pro HD 5.0 from ebay, installed ok but when I run it I get :

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: ...rogram Files\Avid\Avid Xpress Pro HD\AvidXpressProHD.exe

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

I am running an AMD dual core 4400 processor system with ATI RADEON X850 XT graphics card, Realtek AC'97 sound card, with XP home.

Any suggestions pleeeeeeeeeeeaaaase! Have looked everywhere!

smark67

**Mihai** · 03-23-2006, 03:18 PM

Is your software environment (OS + critical apps) up do date?

**smark67** · 03-23-2006, 03:25 PM

pretty sure my OS is, as for critical apps, please expand?

**Mihai** · 03-23-2006, 03:39 PM

E.g. .NET framework, Visual C components etc. Remember, the devil's in the details.
Check to see if you have the latest versions.

**smark67** · 03-23-2006, 05:58 PM

sorry to seem such a lamer

but how do i do this?

**Mihai** · 03-23-2006, 07:51 PM

Open System Information, from Start->Programs->Accessories->System Tools, and check every section for errors or incompatibilities. Regarding software versions, you can check with Microsoft's website to see if everything newer has come up.

Anyway, I'm sure it's a software issue.