I had Studio 11 Ultimate. I bought the 12 ultimate upgrade.
What a nightmare. Have spent over a week on the phone with their Tech support. Only one in six really appered to have a grasp. It's been installed in so many differant ways We ran out of options. The full vesion of Studio 11 Ulimate had no problems. However, The problems with 12 Ultimate (upgrade)
are the Hollywood effects wich I never purchased for the 11 ultimate. Hence reason for buying 12 Ultimate upgrade. Have never been able to log into their live chat page for help (page errors) The email links they give to ask questions(same thing)
I don't have problems with people from indea but the poor phone lines make it very hard to understand them. They are determined but only 1 in 6 appear to grasp the understanding you would expect from customer support.
One of their Tech's even told me to never install their upgrades...lol
Reason for complaints:
Software won't install all of the transitions that came with it.
Others won't run
Over a week on the phone is un-acceptable.
Take their survey, They send thank's with customer support links that don't work because someone can't build a web page?...Come on!
Same problem with live chat.
I'm using XP W/sp3