millsy, you are quite right. And wrong
>> when I read the warranty pages for poweroid it sounded suspiciously like if you ....
I don't know about sounding "suspiciously like". We make the warranty position very clear, not just in the Terms and Conditions but at several other places on the site, every quote, every invoice..... The terms are that you are NOT allowed to open a case as long as we are responsible for things going wrong in it. Not to add a PCI card, not to gawk at the immaculate interior...
>> Seems a bit excessive to have to book a day off work and hang around all day for someone to come in just to plug in a new PCI card or something that will take five minutes
Technical skills differ considerably. We've known of so called "engineers" who don't know the most basic thing about calculating PSU requirements for a given PC spec, working out heat generation calculations and working out the required cfm of airflow through the system for a given room temperature, or calculating the load on the PCI bus etc. Sure, any six year old can change a PCI card (no offence meant) but if they don't know the full implications of sticking another card in then they should play with something else other than a £4,000/£5,000/£10,000 computer
A lot of the machines we build are highly specialised, use high end parts that the average engineer would not have heard about, and require a level of skill that we can't assume all customers possess (heck, most "engineers" don't possess them). The £800 Zalman TNN-500A case is a good example (we have a UK exclusive on that) as are parts like the nVidia Quadro 4000 we are currently working with, the VT[3], specialist low noise components etc. The bottom line is that customers buying our high end PCs end up being very happy not just with the performance but the lower number of faults that develop - partly as a result of the type of parts and build quality we work to - but also partly due to that fact that this careful build isn't ever tampered with. (Shameless plug: if any readers believe their technical skills match the description above then WE WANT YOU and we will pay very well - vacancy link is on our homepage. Tired of building the hum-drum, bog standard, mind numbing PC? Come work with the best, test products before they reach the market, work on £5000 video editing cards, do it all in a properly equiped air-conditioned workshop, and get paid like a PC engineer, not an assembler!)
So other companies selling your standard £800 PCs are welcome to allow customers to upgrade machines themselves. Poweroid, I'm afraid, have no plans to change a policy that is working very well for our customers.
So, millsy, no apologies are necessary