I bought CyberLink PowerDirector 5.0 from their reseller, Herman Street. The program seems to have major flaws. For example, it will quit frequently with no warning at all. I worked with Cyberlink for some time on this, downloading a patch, then they recommended another build of the program. Their site to download this did not work either although I tried it on three different computers with different ISP's.

I requested a refund, as they had a money-back guarantee. I was told, because I bought it from Herman Street I would have to apply for a refund there. Now comes the Catch-22. Herman Street says that, because the 30-day period had elapsed, they would not give a refund. Of course, the 30 days went by when I was trying to resolve issues with Cyberlink. Cyberlink also refuses to provide Herman Street with proof that I was working with them during all this time.

It seems like a neat little scam, sell defective software through a reseller, then both parties disclaim all responsibility for anything.

Just a warning to anyone considering purchasing anything through these two gangsters.

That is really bad. You have been unfairly treated.

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I have one prejudice - I am anti HDV for consumer camcorders.

www.zaskarfilms.com You tube channel 'zaskarfilms'
JVC DV5001e (big cam), Sony PC6E (tiny cam), Vinten pro5, PAG light, SM58, Sony ECM50, Sony C-76, 0.5x convertors for sony, Rode video mic, Vegas 7.

I, too, had a horrible experience with Herman Street. Apparently, we aren't the only ones- see:

http://www.resellerratings.com/seller11505.html


I will never do business with Herman Street again and strongly advise others to do the same.

I bought Power Director (Cyber Link) through HermanStreet and found that when I imported an avi file, for example, into Power Director and completed my editing that I could not then export my video file back out to my hard disk as an avi file. They only export their own proprietary vob file. I could convert this vob file to avi, I suppose, but I didn't pay over 90 bucks including a cd for a program where I have to do the extra step. Cyber Link tech support admitted that it can only export vob and apologized for the shortcoming.
Maybe I'm out of touch but I thought I should get a refund but was blown off by the Herman Street support guy.
Needless to say, I will not buy from them again!

That said, the deinterlacer on Cyberlink power DVD is pretty niiice...


But on the subject... what posessed you to buy Power Director >_> One look at the box immediatly says "..."

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It's not about what camera you use or how much it cost.

It's about what you shoot,
how you shot it,
and how you edit it :P

Agree completely, "Herman Street" is an irresponsible company with poor service and surly representatives. STAY AWAY!!!!!

I had the same experience, although the tech at Cyber Link verified that the problems I encountered were real and apologized. But Mr Hard Nose at H St wasn't about to give me a refund so I appealed to VISA and they removed the charge from my account. Never heard any more from the smart aleck little loud mouth at H St. I was criticized for not 'reading the info on the box' - hard to do online when you never see a box. Don't waste your money on anything from H St.