When I try capture my video, the preview freezes at the first frame, showing some kind of distorted version of the first frame. When, saved, that frame is all that gets saved + the first beep of sound in the movie.

I've tried using Pinnacle Studio 7 and Windows Movie maker. I've got a Canon MV20 camcorder. I've tried two different cables on three different computers, all turning out with the same problem.

The weird thing is, it used to work flawlessly just a couple of months ago. Could it have something to do with my upgrades to Windows Service Pack 2? That's the only differences in the computers I know since last time this worked. However, I'm not able to uninstall SP2.

Help appreciated!

Edit:
I've noticed I can actually make the preview run by capturing "manually" and pressing the play button. However the preview is distorted and you can't see what it shows, and as soon as you press the "capture" button, the preview hangs. Also, when you save, there still nothing but a distorted first frame and the first beep of sound. The program itself neither hangs or crashes.

Hi.....this seems to be exactly the same problem I'm having (see 'Video Capture Problem' updated 10th Nov. - by coincidence, we're both using the same camera and software.)

I have re-installed Windows XP and video capture worked fine (only tried using Movie Maker1). Problem returns as soon as SP2 is installed which upgrades MM to MM2. I am in correspondence with Microsoft but not getting very far. Incidentally, there is another posting 'SP2 hammered my DV drivers' which also looks like same problem.

Sorry I can't offer a solution yet, just sympathise!

Thanks, at least I can be pretty sure that the problem is SP2.

wierd, I can capture fine with Pinnacle studio 7, Movie maker 2 and Premiere 6.0 before and after installing Service Pack 2.

Im using a Sony TRV-250 digital 8 cam'.

Is it a Canon problem?

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P4 1GB Ram 50+160GB, Win XP, Premiere 6, Encore+Photoshop, Lite-on 4x dvd rw.
Sony TRV-250, Panasonic NVGS-75, Canon MV600i

Bilcon: read the article on Canon Mv-20 on papa john's site. There's the best solution so far, haven't tried it yet though.

Papa Johns workaround helped. Not a problem anymore thanks

Mobius.....thanks for this info. What an amazing site!

I've tried to apply the fix this morning but.....just one question: were you able to follow the instructions exactly as I can't find the 'dllcache' or 'lastgood' folders - did you?

Thanks again....Bilcon

No. I only found my .dll file at one place. But my plan, and the important thing, was to search for all existences of this file and replace them. Worked like a charm.

What is this papa johns web site?? im having the same problem. plz help

Try this: http://www.eicsoftware.com/PapaJohn/MM2/MM2.html

The fix worked for me too!