I have had a lot of BAD experiences with Pinnacle in the past with my own use of it and the computer support I do in this area for people with video editing systems. As far as I can see nothing has changed. Pinnacle is a crappy company and Avid should just close it down. The bad thing is there is propbably one or two managers in Pinnacle who are responsible for all if it's short-comings. Ya...heads should roll.