Is this the bunny?
http://www.ziocorp.com/products/videosafe_body.html
The web page clearly states standard NTSC and PAL resolutions. Select one of those.
Also, what is your ultimate video source. Is this from an analgue camcorder or VHS or what? Curious that you get bad video. Shame you;re not just up the road. I'd do the capture for you.